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Troubleshooting

If you encounter a bug or issue while using the Euler app, follow these steps to troubleshoot and resolve the problem:

Basic Troubleshooting Steps

  1. Clear Your Batch:

    • Clearing the actions in your Batch may help remove a problematic action that prevents you from being able to use Euler.
    • Open the Batch by clicking the button on the top-right. If there are actions, click the trash can icon at the bottom of the Batch.

  2. Reconnect Your Wallet:

    • Disconnect and reconnect your wallet to refresh the connection and potentially resolve any wallet-related issues. This may be relevant if the app isn't sending a transaction request to your wallet.

  3. Check for Errors in the Developer Console:

    • Open your browser's developer console (usually accessible via F12 or right-click > Inspect > Console).
    • Look for any error messages or warnings that might provide clues about the issue.

  4. Clear Local Storage and Cookies:

    • This can resolve issues related to cached data or corrupted local storage.
    • Instructions for clearing local storage and cookies vary by browser, but generally involve accessing the browser's settings or developer tools.

  5. Verify Transaction Details:

    • If the issue involves a transaction, check the transaction hash on a blockchain explorer (like Etherscan) to see if it was successful or if there were any errors.

Reporting Issues

If the issue persists after trying the above steps, please open a support ticket on Discord (discord.euler.finance) with the following information:

  • Action: Explain in detail what you're trying to achieve and what issues you've run into.
  • Wallet Address: Your Ethereum wallet address.
  • Network: The network you're using.
  • Screenshots: Upload any relevant screenshots of the issue.
  • Transaction Hash: If applicable, include the transaction hash for any failed, problematic, or relevant transactions.
  • Errors in Developer Console: Any error messages or warnings you observed. You can pull this up by clicking F12 > Console or Right-Click > Inspect > Console. Take a screenshot of this section and attach it to your ticket.